Terms & Conditions
Payment of the whole amount for the goods that you order must be received before your order can be accepted.
Our Payment process is operated through PayPal via a secure server. All card information is encrypted using the latest secure technology and passed directly to PayPal for authorization. No credit card information is stored by Surrey Style.
Alternatively, payment by credit or debit card is also accepted. Please contact our sales line where we can process your order and payment details over the telephone. All payments must be cleared by the bank before the order can be dispatched.
We accept no liability if a delivery is delayed because you did not give us the correct payment details.
Accuracy of content
Any dimensions and size given about the goods are approximate only. Colours displayed in our images may vary & due to all products being natural & unique. Marking & colouring in our products is likely to vary and no two of our products will be the same. Please contact us for more information.
All orders are subject to acceptance and availability. If the Goods you would like to order are not available from stock, it will not let you purchase them upon checkout as it will show clearly that the item is sold out. In an unlikely circumstance of this not being the case we will contact you immediately to advice the item is out of stock and will try our hardest to advice on its availability.
When ordering mail-order goods for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your Country. Any additional charges for customs clearance must be paid by you, we have no control over these charges and cannot predict what they will be. Customs policies vary widely from Country to Country and you should contact your local customs office for further information. Additionally, when ordering, you are considered the importer and must comply with all law and regulations of the country in which you are receiving the goods. Please be aware that goods may be inspected on arrival at port for customs purposes and The Swedish Wooden Horse Company cannot guarantee that the packaging of your goods will be free of signs of tampering.
Charges vary according to the type of goods ordered and cannot be refunded. They are set out clearly under the "Shipping" section on our website.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
We hope that you will be delighted with your order, however there may be an occasion where you need an exchange or a refund.
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods or the date on which we begin provision of the services.
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation and inform us (by post, phone or e-mail only) within seven working days of delivery. You must return the products to us as soon as possible (within fourteen days of receipt of your order) after informing us that the products are damaged or have been incorrectly supplied. Please note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within seven working days of receiving them.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days, starting the day after you receive the order. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned at your cost within fourteen days of receipt of your order.
Cancellation By Us
We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.